ORVIX PROTECT
ORVIX Terms of Use
Version 1.1 · 7 November 2026
These rules describe the ORVIX E-commerce marketplace. Before being published as legally binding terms, they must be reviewed and adapted to the operator's legal entity, place of registration, target markets and actual payment model.
1. ORVIX's role
ORVIX provides software for stores, product listings and interactions between buyers and sellers. Unless a product page expressly says otherwise, the sale contract is between the buyer and the seller, not ORVIX. The seller is responsible for lawful sale, accurate descriptions, pricing, availability, quality, warranties and fulfilment.
1A. Responsibilities of buyers and sellers
ORVIX provides a technical marketplace for product listings and seller information. It is not the seller, buyer, product owner, carrier, bank or a party to direct transfers between users. Sellers remain responsible for their legal right to sell, authenticity, safety, quality, descriptions, prices, availability, dispatch and fulfilment of their obligations to buyers. Buyers make their own purchasing decisions, check the seller, product and recipient payment details before sending money, and are responsible for their own actions. For direct bank transfers, money is sent straight to the seller: ORVIX does not receive, hold or control that money and cannot independently cancel the transfer or guarantee a refund. ORVIX does not guarantee the conduct of unverified sellers or the outcome of a transaction. Nothing in these rules excludes ORVIX obligations that cannot lawfully be excluded, including duties concerning complaints, data protection and action on illegal content.
2. Payments
Available payment methods are shown before checkout and depend on seller settings and connected payment providers. The relevant provider processes payments under its own terms. With a direct bank transfer, funds go directly to the seller and are not held by ORVIX. Such a transfer is not escrow and does not by itself guarantee a refund. Do not pay to replacement account details without independently verifying them.
3. Holding funds and refunds
ORVIX does not claim to hold funds or guarantee refunds unless the selected payment method expressly supports that service through an authorised payment partner. Card and other electronic payment refunds depend on provider rules, payment status, evidence and applicable law. Opening a platform dispute does not automatically result in a refund.
4. Physical delivery
The seller specifies supported countries, shipping costs and delivery terms. Buyers must provide accurate delivery details. Sellers are responsible for packaging and handing parcels to carriers; both parties should keep tracking information and proof of receipt. Delivery times may depend on carriers, customs and events outside ORVIX's control.
5. Digital goods
Digital goods or access are provided as described on the product page, usually after payment confirmation by the provider. Buyers should check compatibility, regional restrictions, validity periods and licence terms before purchase. Sellers are responsible for lawful distribution and matching the product description.
6. Disputes and support
If a problem occurs, either party may open a dispute through the available ORVIX interface and provide relevant evidence such as messages, the product description at purchase, receipts, photos and delivery tracking. ORVIX may request explanations from both parties, restrict suspicious accounts and share information with a payment provider where necessary and lawful. Platform decisions do not replace mandatory consumer rights or bank, provider or court procedures.
7. Prohibited conduct
Fraud, payment-detail substitution, phishing, unlawful sales, unauthorised sales of third-party goods, fake reviews, order manipulation, payment-rule circumvention, threats and attempts to obtain other users' passwords, verification codes or payment details are prohibited.
8. Accounts and security
Users must protect login credentials, use unique passwords and never share verification codes. ORVIX may apply checks, restrictions or suspensions where abuse, fraud or rule violations are suspected. Suspicious activity should be reported through available support channels.
9. Data and privacy
Data is used to operate accounts, stores, orders, payments, delivery, support and abuse prevention. Detailed information about data categories, retention periods, legal bases and user rights must be provided in a separate ORVIX Privacy Policy.
10. Changes and governing law
ORVIX may update these rules. Material changes should have a new version and effective date; renewed consent will be requested where necessary. Mandatory consumer protection, e-commerce, payment and data-protection laws prevail over conflicting provisions.
Important: this is a working platform-rules draft, not legal advice. Before public commercial launch, the ORVIX operator must identify its legal entity and contact details, prepare a separate Privacy Policy, refund rules and complaint procedure, and obtain legal review for each operating market.